Use of Information Technology to Support Training & Knowledge Management

November 3, 2011

"Use of Information Technology (IT) to Support Training and Knowledge Management * Distance Learning Using Video Conferencing Jim McPherson - Union Sanitary District USD's experiences with distance learning and lessons learned. * Webinars @ EBMUD, Key Lessons from the First 20 Months Ed Sullivan - East Bay Municipal Utility District (EBMUD) Success tips from EBMUD on how to create comfortable and confident new employees. * A Video SOP on How to Make a Video Standard Operating Procedure (SOP) Doug Gey - Laney College How video can be used to support process documentation and staff training. * mIToolbox - Using Wiki Technology to Support Health and Safety Knowledge Management Carolyn Jones - San Francisco Municipal Utilities Commission (SFPUC) How SFPUC built health and safety sites for internal group and external organization use through the development of customized wiki software. 3rd West Coast Water Utilities Workshop on Workforce Development, 2011."


File Type: pdf
Author: Jim McPherson, Ed Sullivan, Doug Gey, Carolyn Jones
Organization: USD, EBMUD, Laney College, SFPUC
Signatory: East Bay Municipal Utility District, San Francisco Public Utilities Commission, Union Sanitary District
Organizational Processes: Innovation to Optimize Staff Utilization, Knowledge Management, Staff Development, Technical Training, Training and Development

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