Effective Conversations

Description: Do you find it challenging to have a difficult conversation with a peer, employee, or supervisor? Why do these conversations make us feel uncomfortable? Communication is a fundamental professional competency regardless of your position or the work that you do. There are several communication strategies available to improve the quality of these conversations– in essence moving them from difficult to effective. In this course participants will discuss the mindset when preparing to for an effective conversation, and learn the insights from leader and LinkedIn speaker, Fred Kofman, on how to have a difficult conversation and stay true to yourself. Participants will take a self-assessment and set a personal goal to improve an area of focus. Presenter: Karoline Terrazas, Organizational Performance Manager, Union Sanitary District

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